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Assisting on whole of government technology agreements November 2, 2017

Maddocks advised the Commonwealth Government’s Digital Transformation Agency (DTA) on its whole of government purchasing agreement with SAP. The DTA was set up in 2015 to assist government departments and agencies with digital transformation and … Continued

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Construction and Projects special counsel joins Maddocks January 17, 2018

17 January 2018 Maddocks has appointed Sefton Warner as a special counsel in the firm’s Construction and Projects team. Sefton brings to Maddocks extensive front-end construction projects experience, having worked on a number of major … Continued

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2017: In Review – The biggest tech trends and events of the year January 17, 2018

2017 has been another frenetic and significant year for the technology sector. In keeping with Commvault and Maddocks’ joint mission to deliver you practical guidance, our end of year wrap-up highlights the most significant technology … Continued

Bundling: A new frontier in home care

In February 2017 a number of important reforms to home care packages were implemented, which reflected the continuing drive of the Australian Government to increase consumer choice and control. These reforms included the allocation of home care packages directly to consumers who are now able to select their provider of choice by directing their package to them.

In anticipation of these reforms, we looked at what makes a good home care agreement and how a good agreement can assist providers to clearly and concisely communicate their value proposition to prospective consumers. As part of this, we noted that service differentiation and communicating an attractive offering will be important in the increasingly competitive market for the delivery of home care services.

Over the past months we have seen home care providers responding to this changing commercial and regulatory landscape by reviewing their business models and considering new pricing structures and methods of service delivery.

This includes the delivery of care and services to a consumer on a ‘bundled’ basis. In broad terms, this involves the consumer electing to receive from their provider a ‘bundle’ of pre-determined care and support services each month which are consistent with their needs and goals.

Learn more about the potential issues regarding the delivery of care and services on a bundled basis.

Learn more about the Maddocks Home Care Agreement for home care packages.

Authors:   
Lucille Scomazzon
Partner
61 2 9291 6212
lucille.scomazzon@maddocks.com.au
Ilana Brooks
Senior Associate
61 2 9291 6118
ilana.brooks@maddocks.com.au

In February 2017 a number of important reforms to home care packages were implemented, which reflected the continuing drive of the Australian Government to increase consumer choice and control. These reforms included the allocation of home care packages directly to consumers who are now able to select their provider of choice by directing their package to them.

In anticipation of these reforms, we looked at what makes a good home care agreement and how a good agreement can assist providers to clearly and concisely communicate their value proposition to prospective consumers. As part of this, we noted that service differentiation and communicating an attractive offering will be important in the increasingly competitive market for the delivery of home care services.

Over the past months we have seen home care providers responding to this changing commercial and regulatory landscape by reviewing their business models and considering new pricing structures and methods of service delivery.

This includes the delivery of care and services to a consumer on a ‘bundled’ basis. In broad terms, this involves the consumer electing to receive from their provider a ‘bundle’ of pre-determined care and support services each month which are consistent with their needs and goals.

Learn more about the potential issues regarding the delivery of care and services on a bundled basis.

Learn more about the Maddocks Home Care Agreement for home care packages.

Authors:   
Lucille Scomazzon
Partner
61 2 9291 6212
lucille.scomazzon@maddocks.com.au
Ilana Brooks
Senior Associate
61 2 9291 6118
ilana.brooks@maddocks.com.au