The Home Care Agreement contains all the provider, consumer and package specific information, mandatory content required by the Aged Care Act 1997 (Cth) and its associated Principles as well as signatures in a 3 – 4 page table at the front (which can be customised for the provider as required). The table is followed and supported by a compact set of standard terms and conditions.
The Home Care Agreement does not include detailed information about:
- the provider’s fees policy.
- the provider’s complaints handling policy, or
- included and excluded services under the home care packages program (that is, the list of services set out in the Quality of Care Principles 2014 (Cth)).
We take this approach because feedback from providers has been that they prefer to give their consumers separate documents which address the above matters (such as in their admission kit or handbook). This makes the Home Care Agreement shorter and gives the provider more flexibility to update these items from time to time without having to negotiate amendments to the Home Care Agreement itself.
We have also developed Home Care Agreements which follow this same approach for the provision of services under the Commonwealth Home Support Programme and on a private (fee-for-service) basis.