About Us

We work collaboratively with our clients to build strong, sustainable relationships. Our team is committed to delivering consistent high standards of service, and we understand the importance of accessibility. Working with us, you'll enjoy open communication, meaning well scoped, properly resourced and effectively managed matters.

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Latest Case

Advising on market-changing divestments September 25, 2018

Maddocks  acted for the founder of Australia’s largest private pilot training school, Soar Aviation, on the group’s 50 percent sale to Australian private equity investor The Growth Fund. Soar Aviation was started in 2012 by … Continued

Latest News

Strong signals: Maddocks advises on television broadcast services outsourcing October 10, 2018

Wednesday 10 October 2018 Maddocks has advised NPC Media on its deal to provide playout services for Southern Cross Austereo’s 105 television broadcast signals through NPC Media’s new playout centre. NPC Media is a joint … Continued

Latest Article

When being natural can be misleading: recent consideration of organic product claims October 15, 2018

Recent decisions by the Australian Competition and Consumer Commission and the Federal Court of Appeal have demonstrated that it can be a fine line between branding and product claims: with a wrong step amounting to … Continued

The Maddocks Home Care Agreement for home care package consumers

The Home Care Agreement contains all the provider, consumer and package specific information, mandatory content required by the Aged Care Act 1997 (Cth) and its associated Principles as well as signatures in a 3 – 4 page table at the front (which can be customised for the provider as required).  The table is followed and supported by a compact set of standard terms and conditions.

The Home Care Agreement does not include detailed information about:

  • the provider’s privacy policy/processes for the handling of personal information.
  • the provider’s fees policy.
  • the provider’s complaints handling policy, or
  • included and excluded services under the home care packages program (that is, the list of services set out in the Quality of Care Principles 2014 (Cth)).

We take this approach because feedback from providers has been that they prefer to give their consumers separate documents which address the above matters (such as in their admission kit or handbook). This makes the Home Care Agreement shorter and gives the provider more flexibility to update these items from time to time without having to negotiate amendments to the Home Care Agreement itself.

We have also developed Home Care Agreements which follow this same approach for the provision of services under the Commonwealth Home Support Programme and on a private (fee-for-service) basis.

To access the homecare agreement template, please complete the form below. A download link will be emailed to you following submission.

The Maddocks Home Care Agreement for home care package consumers