About Us

We work collaboratively with our clients to build strong, sustainable relationships. Our team is committed to delivering consistent high standards of service, and we understand the importance of accessibility. Working with us, you'll enjoy open communication, meaning well scoped, properly resourced and effectively managed matters.

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Latest Case

Providing strategic advice on expansion structures November 16, 2018

Founded in Bondi Beach in 2012, Bailey Nelson has rapidly grown into a global eyewear retailer and service provider with boutiques in Australia, London, Canada and New Zealand. The strong demand for their products and … Continued

Latest News

Winners of 2019 Maddocks Art Prize announced March 22, 2019

Friday 22 March 2019 Two of Australia’s most talented contemporary visual artists have been awarded the 2019 Maddocks Art Prize. Anna McMahon (ACT/NSW) and Zoë Croggon (Victoria) were last night named the winners of the … Continued

Latest Article

The long wait for franchising inquiry findings is over March 15, 2019

The current regulatory environment has manifestly failed to deter systemic poor conduct and exploitative behaviour and has entrenched the power imbalance [of franchisor’s over franchisees][1] This statement of the Committee sets the tone of the … Continued

The Maddocks Home Care Agreement for home care package consumers

The Home Care Agreement contains all the provider, consumer and package specific information, mandatory content required by the Aged Care Act 1997 (Cth) and its associated Principles as well as signatures in a 3 – 4 page table at the front (which can be customised for the provider as required).  The table is followed and supported by a compact set of standard terms and conditions.

The Home Care Agreement does not include detailed information about:

  • the provider’s privacy policy/processes for the handling of personal information.
  • the provider’s fees policy.
  • the provider’s complaints handling policy, or
  • included and excluded services under the home care packages program (that is, the list of services set out in the Quality of Care Principles 2014 (Cth)).

We take this approach because feedback from providers has been that they prefer to give their consumers separate documents which address the above matters (such as in their admission kit or handbook). This makes the Home Care Agreement shorter and gives the provider more flexibility to update these items from time to time without having to negotiate amendments to the Home Care Agreement itself.

We have also developed Home Care Agreements which follow this same approach for the provision of services under the Commonwealth Home Support Programme and on a private (fee-for-service) basis.

To access the homecare agreement template, please complete the form below. A download link will be emailed to you following submission.

The Maddocks Home Care Agreement for home care package consumers