About Us

We work collaboratively with our clients to build strong, sustainable relationships. Our team is committed to delivering consistent high standards of service, and we understand the importance of accessibility. Working with us, you'll enjoy open communication, meaning well scoped, properly resourced and effectively managed matters.

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Latest Case

Providing innovative procurement solutions for local government projects April 20, 2018

We advised City of Casey on the procurement process of the Bunjil Place Project. Bunjil Place is a $125 million civic and cultural precinct for the City of Casey, encompassing an 800-seat theatre and 200-seat … Continued

Latest News

In good hands: Maddocks advises on physio business acquisition April 11, 2018

Wednesday 11 April 2018 Maddocks has advised Zenitas Healthcare Limited on its acquisition of the Agewell Physiotherapy business. Agewell is a mobile physiotherapy provider servicing residential aged care facilities, retirement villages and communities in New … Continued

Latest Article

The right to use plans prepared by a design consultant: the devil is in the detail April 11, 2018

When a design consultant (such as an architect or engineer) brings their plans or designs into material form, copyright will usually subsist in those documents as an artistic work. The designer owns that copyright unless … Continued

The Maddocks Home Care Agreement for home care package consumers

The Home Care Agreement contains all the provider, consumer and package specific information, mandatory content required by the Aged Care Act 1997 (Cth) and its associated Principles as well as signatures in a 3 – 4 page table at the front (which can be customised for the provider as required).  The table is followed and supported by a compact set of standard terms and conditions.

The Home Care Agreement does not include detailed information about:

  • the provider’s privacy policy/processes for the handling of personal information.
  • the provider’s fees policy.
  • the provider’s complaints handling policy, or
  • included and excluded services under the home care packages program (that is, the list of services set out in the Quality of Care Principles 2014 (Cth)).

We take this approach because feedback from providers has been that they prefer to give their consumers separate documents which address the above matters (such as in their admission kit or handbook). This makes the Home Care Agreement shorter and gives the provider more flexibility to update these items from time to time without having to negotiate amendments to the Home Care Agreement itself.

We have also developed Home Care Agreements which follow this same approach for the provision of services under the Commonwealth Home Support Programme and on a private (fee-for-service) basis.

To access the homecare agreement template, please complete the form below. A download link will be emailed to you following submission.

The Maddocks Home Care Agreement for home care package consumers