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We work collaboratively with our clients to build strong, sustainable relationships. Our team is committed to delivering consistent high standards of service, and we understand the importance of accessibility. Working with us, you'll enjoy open communication, meaning well scoped, properly resourced and effectively managed matters.

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Latest Case

Assisting on whole of government technology agreements November 2, 2017

Maddocks advised the Commonwealth Government’s Digital Transformation Agency (DTA) on its whole of government purchasing agreement with SAP. The DTA was set up in 2015 to assist government departments and agencies with digital transformation and … Continued

Latest News

Construction and Projects special counsel joins Maddocks January 17, 2018

17 January 2018 Maddocks has appointed Sefton Warner as a special counsel in the firm’s Construction and Projects team. Sefton brings to Maddocks extensive front-end construction projects experience, having worked on a number of major … Continued

Latest Article

2017: In Review – The biggest tech trends and events of the year January 17, 2018

2017 has been another frenetic and significant year for the technology sector. In keeping with Commvault and Maddocks’ joint mission to deliver you practical guidance, our end of year wrap-up highlights the most significant technology … Continued

The Maddocks Home Care Agreement for home care package consumers

The Home Care Agreement contains all the provider, consumer and package specific information, mandatory content required by the Aged Care Act 1997 (Cth) and its associated Principles as well as signatures in a 3 – 4 page table at the front (which can be customised for the provider as required).  The table is followed and supported by a compact set of standard terms and conditions.

The Home Care Agreement does not include detailed information about:

  • the provider’s privacy policy/processes for the handling of personal information.
  • the provider’s fees policy.
  • the provider’s complaints handling policy, or
  • included and excluded services under the home care packages program (that is, the list of services set out in the Quality of Care Principles 2014 (Cth)).

We take this approach because feedback from providers has been that they prefer to give their consumers separate documents which address the above matters (such as in their admission kit or handbook). This makes the Home Care Agreement shorter and gives the provider more flexibility to update these items from time to time without having to negotiate amendments to the Home Care Agreement itself.

We have also developed Home Care Agreements which follow this same approach for the provision of services under the Commonwealth Home Support Programme and on a private (fee-for-service) basis.

To access the homecare agreement template, please complete the form below. A download link will be emailed to you following submission.

The Maddocks Home Care Agreement for home care package consumers