About Us

We work collaboratively with our clients to build strong, sustainable relationships. Our team is committed to delivering consistent high standards of service, and we understand the importance of accessibility. Working with us, you'll enjoy open communication, meaning well scoped, properly resourced and effectively managed matters.

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Latest Case

Providing strategic advice on expansion structures November 16, 2018

Founded in Bondi Beach in 2012, Bailey Nelson has rapidly grown into a global eyewear retailer and service provider with boutiques in Australia, London, Canada and New Zealand. The strong demand for their products and … Continued

Latest News

Special counsel joins Maddocks in Canberra January 16, 2020

Thursday 16 January 2020 Veena Bedekar has joined Maddocks as a special counsel in the firm’s Canberra office. Veena joined Maddocks this week and will work with the Maddocks Probity and Property teams. She joins … Continued

Latest Article

Too much of the (Apple) pie? – Screen-time apps and misuse of market power January 16, 2020

Apple’s ‘screen-time’ functionality (and similar apps released by other developers) have changed the way we engage with our screens, allowing users to monitor how long they spend every day checking emails, messaging and their use … Continued

The Maddocks Home Care Agreement for home care package consumers

The Home Care Agreement contains all the provider, consumer and package specific information, mandatory content required by the Aged Care Act 1997 (Cth), and its associated Principles as well as signatures in a 4 – 5 page table at the front (which can be customised for the provider as required). The table is followed and supported by a compact set of standard terms and conditions.

The Maddocks Home Care Agreement is not a subscription service and we generally do not provide “off the shelf” standard form agreements. Our agreements are customised to your service based on our standard “base” document. We have found this approach works best for our clients and, in turn, care recipients.

The Home Care Agreement does not include detailed information about:

  • the provider’s privacy policy/processes for the handling of personal information.
  • the provider’s fees policy.
  • the provider’s complaints handling policy, or
  • included and excluded services under the home care packages program (that is, the list of services set out in the Quality of Care Principles 2014 (Cth)).

We take this approach because feedback from providers has been that they prefer to give consumers separate documents which address the above matters (such as in their admission kit or handbook). This makes the Home Care Agreement shorter and gives the provider more flexibility to update these items from time to time.

We have also developed Home Care Agreements which follow this same approach for the provision of services under the Commonwealth Home Support Programme, National Disability Insurance Scheme and on a private (fee-for-service) basis.

To access a redacted version of our home care agreement template and the questionnaire we use to assist clients in preparing the agreement, please complete the form below.

Once you submit your form, the links will appear at the bottom of this page and in an email sent to you.

If you would like to talk to us about Home Care Agreements, contact our Healthcare sector leader Lucille Scomazzon.


The Maddocks Home Care Agreement for home care package consumers