Bundling: A new frontier in home care
Home care providers are reviewing their business models and considering new pricing structures and methods of service delivery.
In February 2017 a number of important reforms to home care packages were implemented, which reflected the continuing drive of the Australian Government to increase consumer choice and control. These reforms included the allocation of home care packages directly to consumers who are now able to select their provider of choice by directing their package to them.
In anticipation of these reforms, we looked at what makes a good home care agreement and how a good agreement can assist providers to clearly and concisely communicate their value proposition to prospective consumers. As part of this, we noted that service differentiation and communicating an attractive offering will be important in the increasingly competitive market for the delivery of home care services.
Over the past months we have seen home care providers responding to this changing commercial and regulatory landscape by reviewing their business models and considering new pricing structures and methods of service delivery.
This includes the delivery of care and services to a consumer on a ‘bundled’ basis. In broad terms, this involves the consumer electing to receive from their provider a ‘bundle’ of pre-determined care and support services each month which are consistent with their needs and goals.
Learn more about the potential issues regarding the delivery of care and services on a bundled basis.
Learn more about the Maddocks Home Care Agreement for home care packages.
Before and after the proposed changes to the Franchising Code of Conduct
On 10 November 2020, the Commonwealth Government released for public comment, the draft regulations it proposes will...
ACCC’s 2021 enforcement priorities – what you need to know
ACCC’s enforcement priorities for 2021
2018 In Review: Australian Competition & Consumer Commission
By Shaun Temby
In Review take a look at the ACCC’s leading cases and activities in 2017
New year, new contracts – tips and tricks for ICT contracting in 2021
ICT contracting tips and tricks from 2020