Bundling: A new frontier in home care
Home care providers are reviewing their business models and considering new pricing structures and methods of service delivery.
In February 2017 a number of important reforms to home care packages were implemented, which reflected the continuing drive of the Australian Government to increase consumer choice and control. These reforms included the allocation of home care packages directly to consumers who are now able to select their provider of choice by directing their package to them.
In anticipation of these reforms, we looked at what makes a good home care agreement and how a good agreement can assist providers to clearly and concisely communicate their value proposition to prospective consumers. As part of this, we noted that service differentiation and communicating an attractive offering will be important in the increasingly competitive market for the delivery of home care services.
Over the past months we have seen home care providers responding to this changing commercial and regulatory landscape by reviewing their business models and considering new pricing structures and methods of service delivery.
This includes the delivery of care and services to a consumer on a ‘bundled’ basis. In broad terms, this involves the consumer electing to receive from their provider a ‘bundle’ of pre-determined care and support services each month which are consistent with their needs and goals.
Learn more about the potential issues regarding the delivery of care and services on a bundled basis.
Learn more about the Maddocks Home Care Agreement for home care packages.
The ACMA announces its compliance priorities for 2021–2022
We outline the ACMA's key compliance priorities for the coming 12 months
Economic Entitlement Rules – practical insights after 2 years
The Economic Entitlement Rules (EER) in Part 4B of Chapter 2 of the Duties Act 2000 (Vic)
Contract Law in 2021 – Supabarn Supermarkets Pty Ltd v Cotrell Pty Ltd 
Uncommercial contractual obligations must be very clearly worded to be enforceable...
Contract Law in 2021 – Hewlett Packard Australia Pty Ltd v Subasic 
Discretionary rights should be clearly worded and exercised in good faith...