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Maddocks advises NSW Police Force on ‘once-in-a-generation’ procurement of new Integrated Policing Operating System

• 11 March 2021 • 2 min read
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On 1 March 2021, NSW Police Force Commissioner Michael Fuller signed a contract with US-based public safety software provider Mark43, for the procurement by NSW Police Force of Mark43’s core operational technology solution and associated services.

The contract concludes a rigorous two-and-a-half year multi-staged and large-scale procurement process for an Integrated Policing Operating System (IPOS), which will include call-taking, dispatch, records, investigations and forensics modules.

As part of a multi-disciplinary team, Maddocks provided legal advice to NSW Police Force on all stages and aspects of the procurement process and contract negotiations.

The new ‘best of breed’ cloud-native solution is expected to significantly transform and modernise the way NSW Police Force conducts its operations, enabling NSW Police Force’s 18,000 police officers to more efficiently and effectively respond to emergencies, investigate crimes and protect NSW’s nearly 8 million residents. The new solution will replace NSW Police Force’s 27-year-old central database and will be rolled out progressively over a number of years.

NSW Police Force is one of the largest police forces in the world, and will be the first Australian law enforcement agency to procure Mark43’s solution. Mark43 currently works with over 100 public safety agencies in North America, including the Secret Service.

The Maddocks team was led by partner Jeff Goodall and senior associate Jack Evans and was assisted by a team that included partner Brendan Tomlinson, special counsel Greg Palumbo, senior associate Harriet Royle, associate Vicki Howe, lawyers Ida Nguyen and Jordano Vasquez.

Jeff said that this matter was another great example of Maddocks assisting clients on all aspects of large, complex technology procurement and outsourcing matters.

‘We are really pleased to have assisted long-time client NSW Police Force on this significant, once-in-a-generation transformation of its core technology platform, which will be of enormous benefit to NSW Police Force’s 18,000 sworn officers and the NSW community. It’s a pleasure to have worked closely with NSW Police Force’s key stakeholders and other advisors over an extended period, and to have been able to assist throughout the entire procurement process.’

Jack said that Maddocks’ long history in advising NSW Police Force and other government clients on complex procurements helped NSW Police Force to achieve the best police outcomes.

‘We have worked closely with NSW Police Force on various projects and over a number of years. The complexity of the project - particularly with respect to security - required new ways of thinking and problem solving. Working alongside a multi-disciplinary team of experts, and drawing upon our deep knowledge of NSW Police Force’s processes and procedures, we were able to assist NSW Police Force to achieve the best possible outcome from the procurement process.’

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