The Maddocks Home Care Agreement is not a subscription service and we generally do not provide “off the shelf” standard form agreements. Our agreements are customised to your service based on our standard “base” document. We have found this approach works best for our clients and, in turn, care recipients.

The Home Care Agreement does not include detailed information about:

• the provider’s privacy policy/processes for the handling of personal information.
• the provider’s fees policy.
• the provider’s complaints handling policy, or
• included and excluded services under the home care packages program (that is, the list of services set out in the Quality of Care Principles 2014 (Cth)).

We take this approach because feedback from providers has been that they prefer to give consumers separate documents which address the above matters (such as in their admission kit or handbook). This makes the Home Care Agreement shorter and gives the provider more flexibility to update these items from time to time.

We have also developed Home Care Agreements which follow this same approach for the provision of services under the Commonwealth Home Support Programme, National Disability Insurance Scheme and on a private (fee-for-service) basis.

To access a redacted version of our home care agreement template and the questionnaire we use to assist clients in preparing the agreement, please complete the form below.